More banks and brokers are tapping knowledge management to understand their businesses and customers, whether it's in tailoring marketing campaigns for specific segments or to comply with reporting ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

A new cloud-based knowledge management solution within the Oracle Service Cloud is has been launched to help organizations deliver a better customer experience, while reducing overall customer support ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

Today's seemingly unlimited amount of information - online news, social media, daily emails and a lot of other open data and shared information - makes knowledge management applications a must-have ...

This year’s list of 100 companies that matter in KM reflects both the evolving landscape in which KM operates and the enduring value of knowledge sharing. The KMWorld team thoroughly enjoys putting ...