The IT Infrastructure Library (ITIL) is a resource that provides recommended procedures for delivering information technology services through the application of a methodical strategy for IT service ...

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost every ...

The ISO/IEC 20000 standard is a pass-fail certification that requires complete adoption of a specific subset of the IT Infrastructure Library. There’s not huge interest in the standard yet, but ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...

MIDWAY, Utah--(BUSINESS WIRE)--Wendia North America Customer-Partner Conference — Wendia (www.wendia.com), one of the world’s leading providers of best-in-class ITIL Service Management Solutions, has ...

It has become imperative to keep one’s professional skills and knowledge updated and stay relevant in an ever-changing technology-driven world and certification is one important way to showcase these ...