ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...
Jeffrey Fritz is director of enterprise network services for the University of California, San Francisco. Campus IT departments need strong inter-unit coordination to facilitate efficient project ...
CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...
Though certifications haven’t been in the news as much this year, indicators still show that they will remain important in the coming year for hiring managers. One particular certification that shows ...
The U.S. Air Force is centralizing its network operations using IT Infrastructure Library (ITIL) best practices to increase efficiencies and to boost security. The move will bring 113 bases currently ...
The IT Infrastructure Library, a set of management best practices that has long been popular in Europe, finally is starting to make waves in the U.S. The IT Infrastructure Library, a set of management ...
ServiceDesk Plus Cloud, Full-Stack ITSM Software, Passes PinkVERIFY Assessment for Four ITIL 4 Practices One of five ITSM vendors to clear the PinkVERIFY ITIL 4 Assessment Incident Management, Change ...
If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...
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