Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

In the age of AI agents, humans will work alongside Ai agents. In many new AI startups AI agent to human team ratios exceed 10:1. The strong response to my piece earlier this year on agentic and ...

Understanding how humans and AI or robotic agents can work together effectively requires a shared foundation for experimentation. A University of Michigan-led team developed a new taxonomy to serve as ...

What if you could give your AI agent the ability to answer virtually any question, no matter how complex or nuanced? Imagine an AI assistant that not only understands your queries but pulls from a ...