When you step into Target this holiday season, be prepared to be met with endless smiles and random pleasantries from ...

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...

Target has implemented a new customer service initiative called the “10-4 program” that mandates employees smile at shoppers. Under the policy, workers must smile, make eye contact, and wave or greet ...

Target has started a new initiative, internally dubbed the 10-4 program, which is part of its efforts to make the stores more welcoming ahead of holiday season. Several reports on X claimed that ...

Target's new policy requires employees who are within 10 feet of customers to smile, make eye contact, wave and use friendly ...

Mr. Q Crab House has "hired" robots to greet customers, show them to their tables, and bring out their food. A Florida seafood restaurant has leveraged technology to help fill its employment gap.