Alex Rivlin was tackling a last-minute task for his European vacation. That’s how he got snagged in an artificial ...

A group of people experienced in Google’s intricacies also said this week that it took about 22 minutes to fool Google into highlighting a bogus business phone number in a prominent spot in ...

When you need help with some sort of problem — a glitch with a product or maybe a billing issue — your first instinct might be to Google a company's customer support number. It is an instinct ...

Do you ever use Google's AI-powered search to look for customer service numbers and other contact info? If so, you could be opening your wallet to a scammer. Several people are re ...

After providing your phone number, Google will text updates and show estimated wait times on an ensuing webpage. Google recently started showing customer service numbers as Knowledge Panels — or ...

Savvy cybercriminals can steer Google's AI Overviews into displaying fake phone numbers. Here's how hackers manage the trick.