Genesys Shifts Enterprise CX Strategy From LLMs To Large Action Models

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs.

Genesys Unveils Industry’s First Agentic Virtual Agent Powered by LAMs for Enterprise CX

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling ...
Nasdaq

Genesys Announces Continued CX Cloud Momentum through Strong Customer Adoption, Expanded Availability and Global Expansion

SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...
Nasdaq

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...
Business Insider

Genesys Cloud CX Achieves FedRAMP Authorization to Enable Government Agencies to Transform Customer Experience

U.S. federal agencies positioned to move to the cloud securely with leading cloud customer experience orchestration platform from Genesys SAN FRANCISCO, July 6, 2023 /PRNewswire/ -- Genesys®, a leader ...
Business Insider

Genesys Cloud CX Grows Revenue Over 50% Year-Over-Year and Generates nearly $1.2 billion in Annual Recurring Revenue in Second Quarter of Fiscal Year 2024

Genesys AI fuels the future of experiences for organizations across sectors SAN FRANCISCO, Aug. 30, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, today ...
No Jitter

Genesys Cloud: And Then There Was One

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...
Business Wire

Genesys Recognizes Virgin Atlantic as Winner of CX Innovator Award

DENVER--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, announced Virgin Atlantic as the Customer Experience (CX) Innovator winner for its enterprise category ...
No Jitter

Multicloud Momentum Drives Genesys Partnerships

This week, Genesys announced two expansions of existing relationships, one with Google Cloud and another with behavioral pairing technology company Afiniti. While Genesys made these announcements ...
Destination CRM

8x8 and Genesys Partner

8x8, providers of a unified cloud communications platform, and Genesys, a cloud customer experience orchestration technology provider, have partnered to integrate 8x8 Work with Genesys Cloud CX to ...
Business Wire

8x8 and Genesys Partner to Integrate 8x8 Cloud Unified Communications with Genesys Cloud CX

CAMPBELL, Calif. & SAN FRANCISCO--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading unified cloud communications platform, and Genesys®, a global cloud leader in customer experience orchestration, ...