The mobile-first training replaces outdated systems designed for traditional office staff with a solution that speeds onboarding, improves compliance and increases productivity. Sectors such as ...

Recently, Accenture announced that it is working with FedEx to provide AI skills development with its massive, mostly ...

Organizations rely on their frontline teams to deliver for customers, protect the brand and keep operations running smoothly. But traditional enablement—classroom sessions and online courses—wasn’t ...

In retail, maintaining a knowledgeable, capable and well-trained workforce is a key factor in success, especially in categories with tight competition. At the same time, it’s a major challenge for ...

The vast majority of organizations use on-the-job training by managers in order to meet their front-line training goals, but high turnover is a common obstacle to providing that training, according to ...

Frontline managers are the overlooked heroes of the workplace. This crucial role is responsible for the day-to-day operations of teams and departments, ensuring the tasks and activities necessary for ...

You want your frontline workers to have the information, resources and support they need to boost engagement and maximize productivity. This quiz will help you get there! The following 10 questions ...

Tracy Wilkins, owner of Flex-Metrics, has acquired BCL Training, a Durham, North Carolina–based learning-design and leadership-development firm. BCL will operate as a sister company to Flex-Metrics, ...

When I was a restaurant owner, I kept seeing the same frustrating pattern play out. A new hire would start and the shift manager would be pulled off the floor to train them on the PoS system. That ...