When your Facebook account gets hacked, the company offers little in the way of customer service reps to help you out. Users and consumer advocates say Facebook's customer support system ...

Experiencing problems with your Facebook account? Here is how to find the support you need using the Facebook Help Center.

Meta Verified lets users pay for 'proactive account protection' -- but some customers are complaining they still can't get their hacked accounts back.

Consumers expect to get answers to customer service questions on Facebook, but retailers aren't very good at offering them. Some simply don't answer while others outright delete the questions.

A growing number of brands are turning to chatbots via Facebook Messenger to add value to the customer experience in a way that is easier than ever and preferred by the companies and the customers.