Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Looking back on 2025, Neda Shamie shares how a challenging monocular patient reinforced the importance of patience, presence, and psychological support in ophthalmic care.

Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

Close-up of an angry patient pointing his finger at a doctor Clinicians can manage their emotions and behaviors to meet the challenges of working productively with sometimes abrasive and argumentative ...

When Elaine Benes on Seinfeld discovers she was labeled as a “difficult patient” in her medical chart, hilarity ensues when she tries to correct the record—and makes matters worse. But in real life, ...

Behavioral flags in electronic health records are designed to to help prevent violence against clinicians, but the flags might also prevent some patients from receiving full care, according to a ...

Some patients continually cancel their appointments, ignore your medical directions, treat your staff rudely, or send you harassing emails. Do you have to tolerate their behavior? No, these are all ...

Forty years ago, I had my most angry professional moment. It happened at a weekly meeting that included all our faculty, staff, and trainees—about 200 people. A young and arrogant, not very bright, ...

Please provide your email address to receive an email when new articles are posted on . Healio has compiled April’s most-read news in asthma and allergy. Top stories included advice for dealing with ...

Debbie Dibble, nurse (with a combined receptionist and practice manager's role) at the Grosvenor Orthodontic Clinic, Beckenham Kent 'Recently we had a patient who had not been to the practice for four ...

His visits to emergency departments always followed the same pattern. He would arrive in the afternoon complaining of chest pain. A bypass scar and a long-standing abnormal ECG pointed toward coronary ...