In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

To design an effective in-house training program, begin by researching what areas would most benefit from improvement and whether training is the most effective way to achieve that improvement. An ...

Developing strong mentors and managers has always been an impactful cascade through various levels of an organization, but it may now be more important than ever. Effective leadership is key to ...

Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

Enid Regional Development Alliance has partnered with other organizations in the community to bring a new customer service training program to Enid. The program, called Producing Resourceful, ...

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