Once a niche process used mostly in product design, design thinking has become a flexible, people-first framework for solving problems across business, education, entertainment, and more. This story, ...

When just about all business activity — both with customers and employees — was hurriedly moved to digital a few months ago, one could be forgiven for not paying close attention to the nuances of the ...

Most businesses struggle with innovation, not because they lack ideas, but because they lack a clear and effective process. Great ideas don’t emerge in a vacuum. They require structure, iteration, and ...

The way we interact with our devices is dramatically changing. Instead of stroking screens, we are chatting with digital assistants. Instead of searching for information, we are seeking advice.

In January 2012, former photography giant Kodak filed for bankruptcy. The company, which had become firmly ingrained in family life over more than 100 years by enabling millions of people to preserve ...