Dell plans to open a third customer contact center in India later this month. The contact center, like two others Dell is already operating in India, will handle telephone calls from consumers in the ...

Dell admits it has "learned its lesson" after being forced to drop its Indian call center last year following customer complaints about the quality of service. The call center operation for the ...

Investors in Dell Technologies Inc (Symbol: DELL) saw new options begin trading today, for the June 7th expiration. At Stock Options Channel, our YieldBoost formula has looked up and down the DELL ...

If you prefer a customer service agent who speaks “American,” then computer maker Dell has a deal for you. Catering to consumers put off by the accents of Bangalore, Manila and other call-center hubs ...

Right or wrong, Dell once had a reputation for some terrible customer service. But to its credit, the company seems to be showing some self-awareness. After making some recent improvements to its ...

call center in Roseburg sued the computer maker last week in U.S. District Court in Eugene, saying the company worked its sales reps "off the clock," failed to provide proper rest breaks and ...

Dell Technologies is rated "Hold" due to short-term struggles, despite long-term opportunities in AI and data, with declining consumer strength as a key factor. The weakness of the U.S. consumer is ...

Dell on Wednesday said it is looking to engage channel partners in a move to refresh data centers, citing the aging of existing servers and PCs and the opportunities to help customers improve their ...