Marcel Proust said, “The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.” I would modify that quote for our purposes and say, “Exceptional customer service ...

The person a customer cares most about (at least when conducting business with you) is themself. Here are eight simple ways to provide the kind of recognition that lets a customer know you’re putting ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Opinions expressed by Entrepreneur contributors are their own. I travel quite a bit and as a result, have racked up customer “status” in a variety of customer loyalty programs, including those related ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

For some simple yet effective strategies to improve your company’s customer service, read on for eight tried-and-true tips from a group of successful entrepreneurs. Stephanie Wells, co-founder and CTO ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

If your customers were asked about the quality of your customer service, what would they say? Would they respond that your business offers superior customer value and superior customer support? The ...