Becker’s Hospital Review called for nominations and researched hospitals dedicated to providing excellent customer service and quality patient care. Boca Raton, Fla.-based Cancer Treatment Centers of ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

Here are three ways hospitals can avoid providing customer service in the healthcare industry. 1. Ignore the fact that expectations of speed have changed--that "patients" are not as patient as they ...