Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

EMPLOYEE learning and development is important because it contributes to personal effectiveness and performance. Last week, we discussed how team training binds the company together and improves ...

With the click of a computer mouse, recent graduates of a customer service representative training program showed off newly learned skills as they prepared for a future in the working world. The ...

Wells Fargo is now taking applications for its next customer service representative training class at its Billings Banker Connection Center. The bank began increasing its service staff earlier this ...

It is essential for business owners to define good customer and client service practices. While there are certain individual principles of quality customer care, there are also degrees and differences ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

Truly effective customer service is rooted in empathy, because it’s people who reach other people, and customers crave that kind of authenticity in their interactions with brands. A customer service ...

The Lehigh Valley, it seems, is becoming a mecca for the customer service operations of major corporations. This week alone, Hartford Financial Services Corp. announced the creation of 200 customer ...