Customer service is at the heart of the professional world. If you haven’t had a job where customer service is key, you’ll certainly run into one in the future. If your skills in serving others are ...

Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, ...

Maybe they’re frustrated with being put on hold and tortured with elevator music for long stretches of time, but customers are more willing than ever before to put down the phone and contact companies ...