Here are eight strategies to increase the power and effectiveness of your customer service training. Each is intended to add meaning to the effort for all involved and to provide results that are ...
In customer service training circles, there’s a belief that you can't train for empathy. In other words, the empathy required by a customer-facing employee is a fixed personality trait, something that ...
Originally published by Colin Shaw on LinkedIn: Miss the Improvements in NPS? It’s Time for THIS For many organizations, the initial improvements in Customer Experience have long since passed. The ...
Minneapolis 311 and the Service Centers are closed for a one-day training to improve the customer service experience.
The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...
DAYTON, Ohio (WDTN) — A local Dollar General that faced backlash after a viral social media post made by the mayor has led to the implementation of a new customer service training program for Trotwood ...
KAISERSLAUTERN, Germany -- Taking care of Soldiers, civilian employees and their families is what U.S. Army Garrison Rheinland-Pfalz is all about. So knowing customers' needs, delivering quality ...
Prudential Bank Limited has reaffirmed its commitment to improving customer service as part of activities marking this year’s International Customer Service Week. The celebration, held under the ...
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