Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...

In a recent study by the FCA on banking customer satisfaction, challenger banks Monzo and Starling ranked top of the leaderboard for overall service quality, scoring 86% and 84% respectively.

The Office of Personnel Management has extended its open season enrollment deadline until late Friday and added more customer experience support for the new health insurance exchange meant to support ...