Gulf Air has launched a comprehensive professional customer service training programme aimed at equipping its front line staff with newer skills to get closer to its customers and make a positive ...

The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...

Over the past few years, customer-focused decision making has become the gold standard for businesses. It makes sense: Customers have more options, higher expectations for service and more access to ...