Newsletters have been used to get organizations’ messages out into the world for centuries. While newsletters’ popularity may have waned since those early days, their power to reach and motivate ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Identity verification—also known as know your customer (KYC)—has become a vital part of both ...

Sampath Bank PLC entered into a memorandum of understanding (MoU) recently with Micro Cars (Pvt.) Ltd at its head office, ...