Newsletters have been used to get organizations’ messages out into the world for centuries. While newsletters’ popularity may have waned since those early days, their power to reach and motivate ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Senior customer engagement specialists say the biggest benefit for marketers of collecting customer behavior signal data is improved performance marketing, according to recent research from Acoustic ...

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Identity verification—also known as know your customer (KYC)—has become a vital part of both ...

INDIANAPOLIS –AES Indiana has presented a settlement arrangement to the state’s utility regulatory commission as part of its Regulatory Rate Review petition. The company has agreed with the Office of ...