When a corporate crisis strikes, executives need a strategy for discussing the matter with employees, customers, and the public. But unless information about a crisis is shared in a careful, planned, ...

The sudden onset of a crisis can pose an existential threat to your non-profit organization, especially since your reputation is your most ...

Crisis communication and management have become indispensable functions for organisations navigating an increasingly complex and interconnected global landscape. Fundamentally, these practices involve ...

When a crisis erupts at your organization, you won’t have time to develop a response from scratch. Instead, you’ll need to have a robust crisis communications plan already in place so you can ...

In today’s fast-paced world, which is further fueled by social media, news and information seem to always be in excess. This can be both a blessing and a curse for organizations: on the one hand, it’s ...

When a crisis hits, how your brand communicates about it can either preserve trust with consumers or deepen the damage. Having a clear, actionable communications strategy in place before you need it ...

Global survey of 102 senior professionals across 32 countries highlights urgent needs in AI protocols, cross-functional ...

A number of high-profile crises communications stories made headlines in the weeks since we discussed the need for marketers to have plans in place for an immediate cross-channel response to any ...

I'm writing this from my hometown of Kingston, Jamaica. Yes, Jamaica—the well-known Caribbean island that suffered a devastating hit from Hurricane Melissa, a Category 5 hurricane of historic ...

When a PR crisis happens to you, you'll want all your primary players on both sides of the divide between legal and comms to ...