Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

The best software for your call center can manage customer & technical support including your sales needs. Check out this article to know more.

“We are making good progress in delivering AI-powered solutions to an early stage CX automation market,” said Verint Chief Executive Officer Dan Bodner, who added that it recently announced its AI ...

Best 6 Call Center Software Providers: Pros, Cons & Pricing 2025 A solid call center phone system makes light work of customer service. Here are our top picks, ranked and reviewed.

Choosing call center software for your small business can be intimidating, so we’ve gathered everything you need to know about the best call center systems on the market.

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter.

The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

Thanks to modern software technology, you don’t need a giant switchboard with multiple operators to keep your customers and call center agents happy — you just have to use the best call center ...

Five9, the leader in cloud contact center software, has raised $34.5M in private funding. Of the $34.5M in funding, $22M is series D equity and $12.5M ...

The North America Contact Center Software Market is expected to witness market growth of 12.6% CAGR during the forecast period 2018-2024.

Replicant, a startup developing customer service automation software, has raised $78 million in venture capital at a significantly increased valuation.