Project planning meetings should focus on a pathway to success, not avoiding failure. For any midsize company, the idea of a “digital transformation” may sound like magic. Presto, you’ll be ...

Digital transformation projects have dominated boardroom agendas in recent years, driving modern ways of working, new business models and enhanced customer value. The pandemic in particular has ...

Digital transformation is a pretty broad concept, stretching from the implementation of cloud-based services to the introduction of emerging technologies and new ways of working to support a shift in ...

If done properly, digital transformation can change the way a business operates fundamentally, bringing significant financial and operational gains. But shifting from traditional ways of working to ...

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. According to Accenture's Pulse of Change Index, the rate of ...

Many organizations perform classical cost-benefit analyses to determine the impact of business technology projects. Although these approaches account for quantifiable metrics, they often fail to ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...