While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

A survey of 2,000 Americans conducted between March 8 and July 8 shows that 16% of those surveyed believe 911 calls are being answered by AI instead of live dispatchers without disclosing, according ...

ARLINGTON, Va. — Arlington County's 911 call center is using artificial intelligence to manage non-emergency calls, making it one of the first in the nation to adopt this technology. The Amazon AI ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) At one call center in the Philippines, ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

Investing in agent well-being, engagement, and coaching (backed by call center QA) directly translates into higher CSAT/NPS, ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...