The young founders just raised $14 million for Aurelian, a Seattle-based company that uses AI and voice technology to help ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

Specifically, Lace’s revenue intelligence software uses AI technology to analyze all the calls coming into these businesses to detect lost revenue opportunities.

Emergency call centers across the state suffered dropped calls, or the inability to receive 911 calls on Friday.

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...

In 2021, Narayana, who previously co-founded call center startup Observe.ai, joined Sanas, and the company secured its first tranche of funding.

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice of West Virginia on Wednesday, proposes to ensure such jobs remain in the ...