Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer experiences.

Choosing call center software for your small business can be intimidating, so we’ve gathered everything you need to know about the best call center systems on the market.

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal.

Modern call center automation software enables businesses to automate everything from routine inquiries to post-call follow-ups, freeing agents to focus on more complex, high-value conversations.

AI can also assist human agents by providing them with real-time support, information and suggestions during customer interactions and analyzing their performance post-call.

Teleperformance, the world’s largest call center operator, is relying on AI to modify accents of English-speaking Indian customer service agents.

While the term “AI” might conjure thoughts of automation replacing human roles in the call center, the reality is quite different. AI tools are designed to empower human agents, not replace ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...