It is said that bad news travels faster than good news. When it comes to customer service, if the service is bad, the world will know. Good customer service keeps customers coming back, giving ...

A good customer service department sets out to create a positive experience for the customer each time. The customer may not always get the results he was looking for, but a good customer service ...

"You'll have to wait." "It's our policy." "We can't do that." "We're kinda busy right now." We all know the familiar sounds of bad or mediocre service about to happen. We cringe and suddenly feel the ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

Lots of companies have corporate policies. A great many, however, lack corporate principles. Most companies and their employees have no idea what customers want, much less how to deliver what they ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Here is the story of how one utility provided us good, then better, then ultimately the best customer service. My family moved last month, a challenging undertaking in the best of times and a whole ...

The delivery of outstanding customer service has been so negatively impacted over the years that customers are surprised when they actually receive it. This is true in restaurants, retail stores, ...

A couple of months ago, I described the incredibly poor customer service I received from several technology vendors (“Customer Dis-service,” Oct. 20). Based on those experiences, I will probably never ...

Want to get good service from a bad airline? Use your "pleases" and "thank yous" – and don't expect too much. That's the consensus of travelers, experts and insiders who have worked for these airlines ...

Something's got into the folks at Wells Fargo Bank. Like, Invasion of the Body Snatchers. Or something in the drinking water. At the very least a corporate "come to Jesus" meeting. A few months ago, ...