Avaya has bought Agile Software, bringing in-house the team that created and develops the call center software Avaya sells to midsize businesses. By controlling R&D for Avaya’s Contact Center ...

Avaya today announced a slew of new customer service solutions in its Call Center 5.0 suite, looking to provide businesses with a more cost-effective, simplified, and productive way to deliver the ...

Avaya has also added a tool that allows call center administrators to set rules for phone, e-mail and Web-based customer help staff through one application. Administrators can use the software to ...

Avaya unveiled four different solutions to help fuel this effort, the first of which is Avaya Aura Call Center Elite Multichannel, an updated version of its flagship call center software that ...

Avaya has launched phones and software that it claims will make it easier to intelligently route calls in businesses and call centres.

Avaya is providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) with Avaya OneCloud™.

Networking and collaboration vendor Avaya declared bankruptcy on Thursday, calling the move part of its transition from a hardware to a software and services company.

Avaya is delivering end-to-end SIP across its IP phones, IP PBX and contact center products.

So, for example, Avaya call center software might be bundled with ANS software to help support better call quality for IP call centers, he says.

Call Center 3.0 works with Avaya’s Communication Manager software — the vendor’s core IP PBX platform which runs on a variety of Linux server hardware built specifically for telephony. The ...