SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

Los trastes se han lavado. Las tareas de la escuela se han realizado. Y la casa está en silencio a las 10 pm. Fue en ese momento cuando LaChelle Porter-Ainer, anidada en su oficina en casa en el área ...

En mayo la división de investigación y desarrollo de aplicaciones experimentales de Google, Área 120, lanzó CallJoy, un agente telefónico virtual para pequeñas empresas y ahora acaban de anunciar el ...

After more than 10 years of working with contact center and customer service software solutions, I recently started a new career as a consultant. One of my first projects was to develop a buyer’s ...

Es un agente virtual, un androide y un kiosco de autoservicio envuelto en uno. Creado por científicos e investigadores de University of Arizona, al agente artificial le llaman AVATAR (Automated ...

Cloud communications provider Avaya has announced an update to its Avaya OneCloud platform, in which its Virtual Agent is available as a ready-to-deploy, turnkey, configurable service. This would let ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

There’s seldom a day goes by when I don’t see news about artificial intelligence (AI). And rightly so—the maturity of AI is improving rapidly, and the potential for transformation is unprecedented.

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting ...

Travel advisors who are members of the Expedia Travel Agent Affiliate Program (TAAP) now have access to new virtual agent technology within the TAAP platform. Photo Credit: VDB Photos/Shutterstock.com ...

Cada vez es más común ver que las empresas buscan nuevas formas de conectar con sus clientes, ya que todo va evolucionando y tienen que adaptarse a los nuevos cambios. En lo que respecta a la atención ...