Across the internet, skiers and snowboarders swore off buying an Epic Pass and Vail Resorts (MTN) stock after Park City Mountain buckled under the weight of the holiday crush, a storm and a ski patrol and safety worker strike.

Visitors were greeted with long lift lines and minimal open terrain at Park City ski resort when the ski patrol union went on strike. One dissatisfied guest has filed a class action lawsuit against parent company Vail Resorts,

Park City Mountain Resort is offering credits to skiers who visited during a 13-day ski patrol strike that brought chaos to the mountain during the busy holiday tourism season. Why it matters: It's a significant — and rare — concession to customers in an industry that faces mounting accusations of greed as resort conglomerates eliminate their competition.

Vail Resorts, the operating company for Park City Mountain Ski Resort, is offering 50% per-day credits for guests impacted by the recent ski patrollers strike that impacted the resort's operations for two weeks.

Vail Resorts says it will offer a discount on next year's pass to anyone who skied or snowboarded at Park City Mountain during the patrol strike between Dec. 27 and Jan. 8.

Vail Resorts will provide credits to passholders whose ski experiences at Park City Mountain suffered during a ski patrollers strike in late December and early January.

Vail Resorts CEO Kirsten Lynch said Jan.16 the company is pleased to have reached an agreement with the Park City Professional Ski Patrol Association, ending the nearly two-week strike over increased wages and benefits.

Vail Resorts owns Park City Mountain, where the Park City Professional Ski Patrol Association union went on strike during the 2024-25 holiday season.

The Utah resort apologized over the disruption and is offering credits to pass holders, while skiers are suing Vail Resorts over the bad experience.